Customer Service

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At your beck and call

Every day, many thousands of drivers use our parking facilities. From time to time, questions come up and problems must be solved. Such matters usually have to be cleared up on site. This is why our parking facilities are connected with our Customer Service Centre, which is staffed around the clock. Its personnel can remotely control all technology at the property. Customers on site can easily reach them using a call button. These call buttons are installed at the pay stations, in the lifts and at the barrier systems in the entrance and exit areas.

Customer service on all channels

Be it the press of a button or click of a mouse – our service personnel are reachable via all communication channels. They process all customer issues that reach us, e.g. via telephone, chat or our social media platforms like Facebook.

Even more service

an overview of our ServicePlus services

To our ServicePlus overview